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The Aivea Customer Experience Portal extends Microsoft
Dynamics CRM 3.0/4.0 customer service and support functions
online on the web to achieve more efficient support and
service as well as higher customer satisfaction, cost
effectiveness using self-service portal and self
sufficiency. The Aivea Customer Experience Portal allows
organizations to quickly and easily create a web self
service presence that is fully integrated into their
Microsoft CRM 3.0/4.0 solution.
Aivea Customer Experience Portal is a robust and flexible
turn-key solution, allowing you to implement effective
online support channel and manage self-help resources in
Microsoft Dynamics CRM 3.0. Aivea Customer Experience Portal
does this by combining ticketed support on the web for
Microsoft CRM and an intuitive online customer interface.
- Your customers
can create new
Customer Service Cases online
- Customers can
attach files
when working with Customer Service Cases (Comments/Notes and Case)
- Customers can
view and
update existing Service Cases and add notes
- Customers can
view Service
Case Activity History
- Customers can
update Contact
record details to keep their personal data up to date on your
Microsoft CRM in a secure way
- Customers can Search and
view published CRM knowledge base articles
- Provide world
class customer service over the web
- Significantly
reduce costs and increase the speed of customer service by providing
Information to your customers need is available 24/7 in a format
that promotes self-service.
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- Aivea's Microsoft
Certified Solution Developers are enhancing the Customer Portal software by
adding new features that will further improve your edge in delivery best
class self-service for your customers.
- You will receive
updates of the new versions online and you can download and update the store
directly. Start seeing the new features immediately.
- FREE Technical
Support: One of the most valuable resources is the Aivea Technical Support
Team, ready to answer your questions and help you run your online store
efficiently.
- Aivea's Microsoft
Certified Solution Developers can also provide you with High-Quality and
Time-To-Market ASP.NET 2.0/C#/XML/ADO.NET/SQL Server 2005 Software
Development Services and web design needed for your unique business features
and customizations at a very cost-effective hourly rate. If you need a
customized storefront, with unique requirements, our custom development
group can assist, Please e-mail us at
consulting@aivea.com
Price: $1995.00 (Unlimited Microsoft CRM Users and Customers/Contacts)
Note: Optional Annual Maintenance Contract (AMC) is 25% of
the initial purchase price. AMC includes free online
Training, New versions & Updates, Tools & Utilities updates,
Regular beta software releases, Priority Access Technical
Support, Product Notification E-Mails and Product Feature
Upgrades.
Please contact us at
sales@aivea.com
or 1-800-779-7506 for product evaluation
and purchase. |
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